Last updated: June 2025 · Applies to all registered players in the Philippines
Your privacy matters to us. This page explains exactly what personal data fbm gaming collects, why we collect it, how it is used, and what rights you have as a Filipino player. We keep things straightforward so you always know where you stand.
When you create an account on fbm gaming, we collect your full name, date of birth, email address, mobile number, and a government-issued ID reference for age and identity verification. This information is required by Philippine regulations to confirm that you are at least 21 years old and legally eligible to participate in online gaming. We do not collect more personal details than are necessary for account setup and regulatory compliance. Your registration data is stored securely and is never sold to third parties. You can request a review of your stored registration data at any time by contacting our support team.
To process deposits and withdrawals in Philippine pesos (PHP), we collect payment method details such as e-wallet account references, bank account numbers, or mobile payment identifiers. Full card numbers and sensitive authentication credentials are never stored on our servers; payment processing is handled through encrypted, compliant payment gateways. We retain transaction records as required by Philippine financial regulations and for fraud prevention purposes. Payment data is accessible only to authorised personnel and is never shared with unaffiliated third parties for marketing. If you have questions about a specific transaction, our support team can assist you directly.
We automatically collect data about how you interact with the platform, including pages visited, games played, bet history, session duration, device type, operating system, and IP address. This data helps us improve platform performance, personalise your experience, and detect unusual activity that may indicate fraud or account compromise. Usage data is analysed in aggregate to understand player behaviour trends and to optimise our sports betting and casino-style game offerings for Filipino players. We do not use this data to build profiles for sale to advertisers. Retention of usage logs follows our standard data lifecycle policy, after which records are anonymised or deleted.
When you contact our support team via chat, email, or any in-platform messaging tool, we retain records of those conversations to ensure continuity of service and to resolve disputes accurately. Communication records may also be reviewed for quality assurance and staff training purposes. We do not share support conversation content with third parties except where required by law or regulatory investigation. You may request a copy of your support history at any time. Records are kept for a reasonable period consistent with our legal obligations and are then securely deleted.
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have clear rights over your personal data. Here is a plain-English summary of what you can request at any time.
You can request a copy of all personal data we hold about you. We will provide this within a reasonable timeframe and in a clear, readable format. There is no charge for a standard access request submitted once per calendar year.
If any of your personal data is inaccurate or out of date, you have the right to request a correction. You can update basic account details directly from your profile settings, or contact support for changes that require verification.
You may request deletion of your personal data when it is no longer necessary for the purpose it was collected, subject to our legal retention obligations. Requests are reviewed individually and processed within the timeframe required by applicable law.
You can object to the processing of your personal data for direct marketing purposes at any time. Once an objection is received, we will stop using your data for that purpose promptly. Objections related to other processing activities are assessed on a case-by-case basis.
Where technically feasible, you may request your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider. Portability requests are handled by our data protection team within 30 days.
If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We encourage you to contact our support team first so we can resolve the matter directly and promptly.
FBM gaming uses your personal data solely for the purposes of operating your account, processing payments in PHP, delivering customer support, complying with Philippine gaming and financial regulations, and improving the platform experience for all Filipino players. We may use anonymised, aggregated data for internal analytics and product development. We do not sell, rent, or trade your personal data to any third party for commercial gain. Where we engage third-party service providers — such as payment processors or identity verification partners — they are contractually bound to handle your data only as instructed and in compliance with applicable law. Any change to how we use your data will be communicated to you before it takes effect.
We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using TLS protocols, and sensitive data at rest is protected with strong encryption standards. Access to personal data within our organisation is restricted on a strict need-to-know basis, and all staff with data access undergo regular privacy and security training. We conduct periodic security assessments and vulnerability testing to maintain the integrity of our systems. In the unlikely event of a data breach that affects your rights, we will notify you and the relevant Philippine authorities in accordance with legal requirements.
If you have any concerns about how fbm gaming handles your personal data, visit our FAQ page for quick answers, or create a free account to access your full privacy settings and data management tools. Our support team is always ready to help Filipino players exercise their data rights.